Terms & Conditions
By placing an order with Irish Handmade, owned and operated by Christina Drennan, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. Order Process
Once you place an order with Irish Handmade, you will receive an email confirmation acknowledging that I have received your order along with payment. This email serves only as an acknowledgment and does not constitute acceptance of your order. Your order is confirmed once it has been processed and dispatched.
2. Description of Goods
I take great care to describe all items as accurately as possible, providing detailed information and photographs. Many of my products, especially those listed in the vintage and antique section, are pre-loved and may show age-related wear and tear. These characteristics add to the uniqueness and story of each piece.
As a textile artist, I create bespoke handmade items, including cushions, wall art, framed textiles, and other craft pieces. Every effort is made to present my products accurately, but slight variations in colour, texture, and appearance may occur due to lighting, screen settings, or the handmade nature of my creations. If you require further clarification, please reach out to me.
3. Vintage and Antique Items
The antique and vintage products sold by Irish Handmade are carefully curated and may show signs of previous use, wear, or imperfections. These are not defects but part of the history and charm of each piece. I encourage you to examine all provided images and descriptions before purchasing. Please contact me if you need more information or additional photographs.
4. Electrical Products
If you purchase any vintage electrical items, I strongly recommend having them inspected, tested, and installed by a qualified electrician. I am not liable for any injury, damage, or loss resulting from the use of electrical items that have not been certified as safe by a qualified professional.
5. Custom and Bespoke Orders
As part of my commitment to sustainability, many of my textile products are created using circular fabrics, dead stock, and refashioned materials, with some featuring hand embroidery. Please note that any custom or bespoke orders requiring modifications to existing products are non-refundable.
6. Refund Policy
Your satisfaction is important to me. If you are not completely happy with your purchase, please contact me within 7 days of receiving the item. I will offer a full refund of the purchase price (excluding shipping costs) provided the item is returned in its original condition within 14 days of your receipt. Refunds for vintage and antique items are handled on a case-by-case basis, considering their pre-loved nature.
Please note:
- Items purchased from any pop-up shops or physical locations are “sold as seen” and are non-refundable.
- Customized or bespoke items are non-refundable.
7. Shipping & Delivery
I aim to dispatch smaller items within 3-4 working days of receiving your order, using fully insured and tracked shipping methods. For larger items, such as furniture or framed wall art, I work with reliable courier services to deliver within 7-14 working days for orders within Ireland. Delivery timelines for international orders may vary.
Shipping costs are calculated based on the size, weight, and destination of the order. You will receive tracking details once your order has been dispatched. Irish Handmade is not responsible for any customs duties or taxes incurred for international orders, which are the buyer’s responsibility.
8. International Orders
I welcome international customers and ship worldwide. Please be aware that shipping costs, delivery times, and customs duties vary by country. I recommend checking with your local customs office for any additional fees that may apply.
9. Privacy & Data Protection
Irish Handmade respects your privacy and is committed to protecting your personal information. Any data collected during the order process will be used solely to fulfill your order and communicate with you regarding your purchase. I do not share your information with third parties without your consent.
10. Liability
Irish Handmade is not liable for any indirect, special, or consequential losses arising out of the use of my products. This includes, but is not limited to, any loss or damage arising from use or handling. Please ensure that you handle all products, especially electrical or antique items, with care.
11. Amendments to Terms & Conditions
I reserve the right to update or modify these Terms & Conditions at any time without prior notice. It is your responsibility to check for updates.
By purchasing from Irish Handmade, you acknowledge and agree to these terms. If you have any questions or concerns, feel free to contact me at info@irishhandmade.ie.
Safety Notice
Caution: All of our unique pieces are not toys and may contain small parts that are not suitable for children. Please handle with care to ensure safety.
Care Instructions
For our unique tapestries, wall hangings, and woven scarves created at Irish Handmade, the fringe at the ends of your products can be tidied up by gently combing or steaming. This simple maintenance will refresh your item, depending on the materials used.